Get in Touch
We would love to hear from you. Send us a message and we'll get back to you as soon as possible.
Response Time
Usually within 24 hours
Availability
24/7 Online
Location
Santiago, Chile
Technical Support
Unexpected results, tool errors, DNS or email diagnostic questions.
Bug Reports
Inaccurate outputs, UI issues, or performance problems.
Feature Requests
New tools, enhancements, or additional protocol support.
Partnership
Integration partnerships, white-label, or sponsored development.
API Access
Programmatic access for CI/CD pipelines or custom applications.
Security Reports
Responsible disclosure. Acknowledged within 48 hours.
How quickly can I expect a response?
We aim to respond to all inquiries within 24 to 48 hours on business days. Technical support and bug reports are typically prioritized. For security vulnerability disclosures, we commit to acknowledging receipt within 48 hours regardless of the day or time.
What support channels are available beyond the contact form?
The primary support channel is email via this contact form, reaching [email protected] directly. You can also open issues or discussions on our GitHub repository. We monitor GitHub activity regularly.
How do I responsibly report a security vulnerability?
Email [email protected] with a description of the issue, steps to reproduce, and any supporting evidence. Please do not publicly disclose the vulnerability until we have had a reasonable opportunity to investigate and remediate.
How can I request API access?
Use the contact form and include a description of your intended use case, the tools you need, and your expected query volume. We offer tiered access options and are happy to discuss custom arrangements for high-volume or enterprise use cases.